Arachne's Web currently ships to the United States only. We use the United States Postal Service as our carrier.
If you need us to use a different method of shipping, please contact us so we can work something out for you. We chose USPS because they offered us the best rates, which means shipping costs you less!
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the options you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the post office, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If the reason for return is not our error, we will still accept the order back within 30 days of purchase, but we will ask you to pay the return shipping.
The only exceptions are Ritual Oils and Herbs. If you wish to return those, and there is no mistake or reason why (such as an incorrect item being shipped), we cannot accept these back as they cannot be re-sold after shipping to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We want you to be happy with your order and with your experience here at Arachne's Web!